Q: What is your opening order?
A: etúHOME by Europe2You requires a $1,000 minimum opening order.
Q: What is your reorder?
A: etúHOME by Europe2You requires a $500 reorder minimum.
Q: What are your minimums?
A: Our minimum quantity per item varies per piece, please refer to individual items.
Q: What is your lead time?
A: etúHOME by Europe2You makes every effort to ship product within two weeks of receipt of order if not sooner. Special order furniture is an 8 to 10 week lead time.
Q: Where do you ship from?
A: For orders shipping within the contiguous United States, we ship via FedEx Ground, FedEx Freight or other common carriers from our warehouse in Atlanta, Georgia. Customer 3rd party shipping accounts can be accepted for UPS or FedEx shipments. Expedited shipping is available upon request. Unauthorized refusals of shipments will result in payment of all shipping charges and a re-stocking fee may apply. We do not ship to P.O. Boxes. etúHOME by Europe2You is not responsible for lift gate service, inside delivery or residential delivery fees but these can all be added to your shipment for an additional cost.
Q: How do I place my first order?
A: All first orders must have a signed copy of the Terms and Conditions along with a copy of your business license. We cannot process your order if these documents are not submitted. If you have an order that is time sensitive, please contact our office before placing the order to confirm stock availability.
Q: How do you process backorders?
A: All backorders will ship as ready unless canceled by the customer in writing. When your order is ready to be shipped, any item not available will be placed on backorder unless instructed otherwise. Special order items cannot be canceled once a down payment is received.
Q: Can I cancel my order?
A: All cancellations must be in writing and received within 5 business days of the order being placed.