etúHOME maintains a strict MAP (Minimum Advertised Price) Policy for all its products. Any reseller publishing etúHOME products in any media format (Online, Catalog, Email, Social Media, or any other format) must publish and sell those products at a final sales price, after discounts and promotions, at or above the price of the product published on www.etuhome.com. Failure to follow the MAP Policy will result in the termination of this Dropship Agreement, and etúHOME reserves the right to hold and/or cancel any pending orders.
Customer Service and End User Agreement
You the Reseller are responsible for all customer service issues relating to order issues with the final recipient of goods. etúHOME will refer all questions or claims from the final recipient back to the Reseller. It is the responsibility of the Reseller manage all communications with the final recipient of goods. Damage or Discrepency Claims must be filed by the Reseller through the Damage/Discrepancy Claim Form found on wholesale.etuhome.com.
etúHOME does not accept returns on Dropship Orders. Dropship Orders are a contract between the Reseller and the final recipient of goods. Returns must be shipped by the final recipient back to the Reseller's return address. Any Dropship returns shipped to any of etúHOME's locations or warehouses will be refused or shipped back to the end user's address.
Right of Refusal
etúHOME reserves the right to refuse or cancel any Dropship Order which it deems unfillable or with issue. The amount of the order plus any additional charges will be refunded back to the original payment method. It is the responsibility of the Reseller to communicate the cancellation or refusal back to the final recipient.
Shipping Address Requirements
All Dropship Orders must have a Ship-To Address that is different from any address owned or operated by the Reseller. The Dropship Program is not designed to allow Resellers to purchase goods for themselves or their businesses below the Wholesale Minimum Order Policy. Failure to follow this policy will result in the termination of the Dropship Agreement.
etúHOME does not ship Dropship Orders to PO Box Addresses.
etúHOME does not ship Dropship Orders outside of the continental United States.
Order Processing Policy
etúHOME will always work hard to process and ship Dropship Orders quickly and accurately. The standard expected ship window is 7-10 business days. Orders may take longer to process depending on the complexity of the order, inventory levels, and the current warehouse volume of shipments. During Holiday seasons, please expect additional delays due to order volumes.