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Dropship Terms and Conditions

Our dropship program is currently not accepting applications.

 

Qualifications

In order to qualify for the etúHOME Dropship Program, you must meet the below criteria:

  • Must have a valid online web shop that fits the etúHOME brand.
  • Have a valid Tax ID and resale number. 
  • Be located in the continental United States of America.

By applying for a dropship account, you agree to the following:

MAP Policy

etúHOME maintains a strict MAP (Minimum Advertised Price) Policy for all its products. Any reseller publishing etúHOME products in any media format (Online, Catalog, Email, Social Media, or any other format) must publish and sell those products at a final sales price, after discounts and promotions, at or above the price of the product published on www.etuhome.com. Failure to follow the MAP Policy will result in the termination of this Dropship Agreement, and  etúHOME reserves the right to hold and/or cancel any pending orders.

Customer Service and End User Agreement

You the Reseller are responsible for all customer service issues relating to order issues with the final recipient of goods. etúHOME will refer all questions or claims from the final recipient back to the Reseller. It is the responsibility of the Reseller manage all communications with the final recipient of goods. Damage or Discrepancy Claims must be filed by the Reseller through the Damage/Discrepancy Claim Form found on wholesale.etuhome.com.

Returns

etúHOME does not accept returns on Dropship Orders. Dropship Orders are a contract between the Reseller and the final recipient of goods. Returns must be shipped by the final recipient back to the Reseller's return address. Any Dropship returns shipped to any of etúHOME's locations or warehouses will be refused or shipped back to the end user's address.

Damages

Any claim for damaged, defective or lost merchandise must be reported to Europe2You within 48 hours of delivery via the Damage Notification Form online by the Reseller. All product must be thoroughly inspected for visible and concealed damage before the driver leaves the delivery location. In order to file a claim, the driver must be notified at the time of delivery and take written documentation on the BOL along with photos on any loss or damage that occurred in transit. Europe2You is not responsible for damage in transit and makes every commercially reasonable effort to pack with carrier-approved materials. All orders leave the Europe2You warehouse intact and in perfect condition.  Europe2You insures all packages with the carrier for the wholesale purchase price. Photographs of the damaged piece(s) must support all damage claims. You agree to save packaging materials and product.  You further agree not to cancel nor contest payment nor deduct from any invoice any amount due to Europe2You as a result of a damage claim. Once the carrier conducted investigation is concluded we will contact you to resolve the issue. If you use your or a third-party shipping account, Europe2You is not responsible for replacing damages or filing any claims. Failure to fill out the online form within 48 hours of receipt of goods will result in a forfeit of compensation or other resolution. The claims process goes through our Operations department and can take up to 14 days to be processed. 

Right of Refusal

etúHOME reserves the right to refuse or cancel any Dropship Order which it deems unfillable or with issue. The amount of the order plus any additional charges will be refunded back to the original payment method. It is the responsibility of the Reseller to communicate the cancellation or refusal back to the final recipient.

Shipping Address Requirements

All Dropship Orders must have a Ship-To Address that is different from any address owned or operated by the Reseller. The Dropship Program is not designed to allow Resellers to purchase goods for themselves or their businesses below the Wholesale Minimum Order Policy. Failure to follow this policy will result in the termination of the Dropship Agreement.

  • etúHOME does not ship Dropship Orders to PO Box Addresses.
  • etúHOME does not ship Dropship Orders outside of the continental United States.
  • etúHOME cannot accommodate third party shipping accounts.

Order Processing Policy

etúHOME will always work hard to process and ship Dropship Orders quickly and accurately. The standard expected ship window is 7-14 business days. Orders may take longer to process depending on the complexity of the order, inventory levels, and the current warehouse volume of shipments. During Holiday seasons, please expect additional delays due to order volumes.

Payment Policy

Dropship accounts require a valid credit card to be kept on file for efficient processing, as all orders must be prepaid. All credit cards are immediately encrypted in our secure database. Failure to provide a valid credit card will result in your dropship orders being held for payment. You understand, by using our website portal and submitting an order, you are authorizing etúHOME to immediately take payment. Dropship orders are final sale and cannot be canceled or changed once submitted.