Q: What is your opening order?
A: etúHOME Wholesale requires a $1,000 minimum opening order.
Q: What is your reorder?
A: etúHOME Wholesale requires a $500 reorder minimum.
Q: What are your minimums?
A: Our minimum quantity per item varies per piece, please refer to individual items.
Q: What is the shipping rate for furniture?
A: Your account manager will provide a quoted rate for applicable furniture items. For drop-ship orders going to a residential address, furniture will be delivered outside the home of your customer. There will be a flat charge of $500 for residential delivery in addition to the regular furniture freight cost. These items will be securely delivered by service providers. If inside delivery is required, please advise your account manager to provide an accurate quote. See our Shipping and Delivery page for more information.
Q: What is your lead time?
A: etúHOME Wholesale makes every effort to ship product within two weeks of receipt of order if not sooner. Please refer to our Lead Time Chart here for a breakdown of special order items. Non-stocked furniture purchases are made-to-order by European artisans and typically arrive 10 to 14 weeks after your order has been processed.
Q: Where do you ship from?
A: For orders shipping within the contiguous United States, we ship via FedEx Ground, FedEx Freight or other common carriers from our warehouse in Atlanta, Georgia. Customer third-party shipping accounts can be accepted for UPS or FedEx shipments. Expedited shipping is available upon request. Unauthorized refusals of shipments will result in payment of all shipping charges and a re-stocking fee may apply. We do not ship to P.O. Boxes. etúHOME Wholesale is not responsible for lift gate service, inside delivery or residential delivery fees but these can all be added to your shipment for an additional cost.
Q: How do I place my first order?
A: In order to place an online order, you must first register for a wholesale account here. In order to submit a PO, please email sales@etuhome.com with a valid TAX ID and a copy of a resale certificate.
Q: How do you process backorders?
A: All backorders will ship as ready unless canceled by the customer in writing. When your order is ready to be shipped, any item not available will be placed on backorder unless instructed otherwise. Special order items cannot be canceled once a down payment is received.
Q: Can I cancel my order?
A: All cancellations must be in writing and received within 3 business days of the order being placed. If your order has already shipped, it cannot be canceled or modified.