This Wholesale Agreement ("Agreement") is made between You/your Company and Europe2You, also known as etúHOME ("E2Y"), upon execution and delivery by E2Y.
Click here to view the Dropship Program Terms and Conditions.
GENERAL ORDERING INFORMATION
To qualify for wholesale purchases as a stocking dealer, you must be a valid retail business with a physical storefront and/or an online web shop, or a professional design business. You must submit a copy of your resale exemption certificate (first orders only). By registering for an account and/or placing an order with E2Y, you agree to the terms and conditions. By placing a stocking dealer order with E2Y and providing the resale exemption certificate, you are representing that you are the owner, agent, or representative of a currently valid retail business, and that the transaction being made is a wholesale, tax-exempt purchase for resale and not for personal use.
- Minimum opening order: $1,000
- Reorder: $500
- Piece minimums must be met.
To qualify for purchases as a non-stocking dealer (designer pricing), you must submit a copy of your tax ID certificate (first orders only). By registering for an account and/or placing an order with E2Y, you agree to the terms and conditions. By placing a non-stocking dealer order with E2Y and providing a valid tax ID, you are representing that you are the owner, agent, or representative of a valid design, service, consulting, hospitality, or project-based business procuring items for clients or projects not to be resold or used personally.
- Minimum opening order: $300
- Reorder: $300
- Piece minimums are waived on most items.
PRODUCT TOLERANCE
All E2Y products, whether newly made or found/vintage/antique, are meticulously crafted by skilled artisans from reclaimed wood, sustainably sourced wood, recycled glass, clay, metal and other repurposed materials. As a result, the dimensions provided on our website, catalog, and in our showrooms are approximate and may not be exact; therefore, the item you receive will be similar but not exactly the same as the item you see at the market or online. These creations embrace the concept of perfect imperfections, and these unique traits are not only celebrated but also desired in our products. All our items, including found products, show signs of the hand of the artist and bear signs of age and use, ripples, bubbles, markings, engravings, variation in wood grain, cracks, dents, missing or worn parts, and other blemishes typical of a time-worn and artisan crafted piece. These signs of age are desired and help authenticate your found object. Please contact us if you have any questions about found, reclaimed, or recycled products before placing an order. For further details and visual insights into our inventory, please visit the individual product pages, where you'll find images that showcase the distinctive characteristics of each item. Please note that all sales are final.
PAYMENTS
Payment for all orders must be made using a credit card. When placing orders through our website, the full payment is charged immediately upon order placement. For orders processed through our sales team, the credit card may be charged up to 2 weeks prior to the scheduled shipping date.
By providing your credit card number and expiration date at the time of order, whether online, during tradeshows or through a sales representative, you are granting E2Y an irrevocable authorization to charge your credit card for the complete purchase price, including any applicable freight charges, at least two (2) weeks prior to the shipment date. Please be aware that once an order has been packed and/or shipped, it becomes non-modifiable and non-cancellable.
Should you wish to request any changes, whether related to the order itself, shipping dates, or any other aspect, you must do so in writing by email to sales@etuhome.com. We want to emphasize that we cannot guarantee our ability to accommodate such requests once the order has been submitted and processed. Please note that once your credit card has been charged, all sales are considered final.
FURNITURE PAYMENTS AND SHIPPING
At E2Y, we offer both made-to-order and ready-to-ship furniture options. Payment for all furniture items must be made using a credit card.
When you place an order for furniture through our website, the full product purchase price is charged along with any applicable freight charges.
For orders placed at tradeshows or through a sales representative, we charge fifty percent (50%) of the purchase price at the time of order placement. Please note that this initial payment is non-refundable and non-returnable, no exceptions. All furniture orders are considered final sale and cannot be changed, updated, nor canceled once the order has been submitted. The remaining balance, which includes any applicable freight charges, will be charged before the order is shipped to you.
For made-to-order furniture, you can typically expect delivery within 12-14 weeks from the date your order was paid. Ready-to-ship items are usually dispatched within 2 weeks of payment. Please note that the actual delivery time may vary due to uncommon factors such as ocean carrier delays, customs processes, and rail/road carrier timelines, which are beyond our control. Consequently, we cannot guarantee delivery dates.
All furniture products must be fully paid and leave our warehouse within 30 days of their receipt at our warehouse. Any products that remain in our warehouse beyond this 30-day period are no longer the responsibility of E2Y. Orders that do not depart from our warehouse within 30 days will incur a storage fee, which is billed on a monthly basis and calculated at 10% of the total order value.
The customer assumes full responsibility for their furniture items upon confirmation of readiness to receive the shipment and its departure from our warehouse. All communication necessary to request additional shipping services, schedule delivery, and ensure the completion of delivery rests solely upon the customer.
For additional information, see Shipping, Delivery & Receiving below.
MODULAR CABINETRY PAYMENTS AND SHIPPING
At E2Y, we offer a range of made-to-order Modular Cabinetry options. Payment for all cabinetry items must be made using a credit card.
When you place an order for cabinetry through our website, the full product purchase price is charged along with any applicable freight charges.
For orders placed at tradeshows or through a sales representative, we charge fifty percent (50%) of the purchase price at the time of order placement. Please note that this initial payment is non-refundable and non-returnable, no exceptions. All cabinetry orders are considered final sale and cannot be changed, updated, nor canceled once the order has been submitted. The remaining balance, which includes any applicable freight charges, will be charged before the order is shipped to you.
For made-to-order cabinetry, you can typically expect delivery within 12-14 weeks from the date your order was paid. Ready-to-ship items are usually dispatched within 2 weeks of payment. Please note that the actual delivery time may vary due to uncommon factors such as ocean carrier delays, customs processes, and rail/road carrier timelines, which are beyond our control. Consequently, we cannot guarantee delivery dates.
All cabinetry products must be fully paid and leave our warehouse within 30 days of their receipt at our warehouse. Any products that remain in our warehouse beyond this 30-day period are no longer the responsibility of E2Y. Orders that do not depart from our warehouse within 30 days will incur a storage fee, which is billed on a monthly basis and calculated at 10% of the total order value.
For additional information, see Shipping, Delivery & Receiving below.
CUSTOM/PRIVATE LABEL/SPECIAL ORDERS
All payments shall be made with a Credit Card. For all special orders, private label, or custom items, E2Y charges the credit card in full for the entire purchase price of the order at the time the order is placed. Freight and additional charges will be assessed and charged at the time of shipping. All special and custom orders are considered final sale and cannot be changed, updated, nor canceled once the order has been submitted.
Upon written quote approval and/or signature on a quote, order, or other document with product information, you confirm that all details including but not limited to are correct: measurements, colors, materials, hardware, logo. E2Y is not liable if items do not fit properly due to poor measurements if we have a signature on confirmation documents.
After payment has been taken, the order will go into production and is not able to be canceled, changed, updated, or edited in any way.
Depending on the scope of the order, you can typically expect delivery within 12-16 weeks from the date your order was paid. Ready-to-ship items are usually dispatched within 2 weeks of payment. Please note that the actual delivery time may vary due to uncommon factors such as ocean carrier delays, customs processes, and rail/road carrier timelines, which are beyond our control. Consequently, we cannot guarantee delivery dates.
All special-order products must be fully paid, including applicable freight charges and leave our warehouse within 30 days of their receipt at our warehouse. Any products that remain in our warehouse beyond this 30-day period are no longer the responsibility of E2Y. Orders that do not depart from our warehouse within 30 days will incur a storage fee, which is billed on a monthly basis and calculated at 10% of the total order value.
For additional information, see Shipping, Delivery & Receiving below.
SHIPPING, DELIVERY & RECEIVING
E2Y will always work hard to process and ship orders quickly and accurately. The standard expected ship window is 7-14 business days after payment. Orders may take longer to process depending on the complexity of the order, inventory levels, and the current warehouse volume of shipments. During Tradeshows and Holiday seasons, please expect additional delays due to order volumes.
If you are NOT open daily, you will need to contact FedEx immediately to schedule your delivery on a suitable day. E2Y is not responsible for any re-delivery charges and cannot accommodate individual store opening and closing hours. By signing for the shipment, you are acknowledging that the order was received in perfect condition without any visible or concealed damage. If you see damage to your package and/or pallet, you must make a written notation on the Bill of Lading. If the shipment is signed for without any written damage notation on the Bill of Lading, E2Y is not responsible for filing a claim or replacing the merchandise. Any orders picked up from the E2Y warehouse must be inspected and signed for by the customer prior to leaving the premises; E2Y will not be responsible for any damages claimed after an item or order has been picked up from the warehouse.
E2Y bears no responsibility for additional fees that may arise during the delivery process. Any storage fees incurred, irrespective of the reason, are solely the responsibility of the customer. If redelivery becomes necessary for any reason, the customer is liable for any reconsignment and redelivery fees.
Additional Fees, E2Y will not be accountable for these charges:
- Oversized Shipment: $500
- Liftgate: $170
- Residential Delivery: $170
- Limited Access Delivery Address: $170
- Delivery Notification: $60
- Warehouse Pick Up: $100
- Redelivery: Calculated on demand
RETURNS
E2Y ships first-quality merchandise and does not accept returns for any reason. Any special circumstance for return requests must be approved in writing in advance by E2Y and be accompanied by a Return Authorization Number (RMA). RMA’s are valid for 10 days upon issuing, and products must be returned within that timeframe. Failure to do so may result in the refusal of a refund.
If first-quality product is returned to E2Y, a 30% restocking fee will be applied and deducted from the refund. Any product returned to E2Y must be unused, unopened, and packed in the original cartons utilizing all original packing materials and boxes. Failure to return first-quality product in the original box can result in the denial of refund.
Any product received back in damaged condition due to ineffective packaging or due to carrier fault is not the responsibility of E2Y and will not be eligible for a refund. E2Y is not responsible for any lost returns.
Outbound and inbound shipping and handling charges are not refundable. Sale items may not be returned. Items picked up from our warehouse are unable to be returned. Please allow up to 14 days for refunds to be processed.
DAMAGE, DEFECTIVE & MISSING MERCHANDISE CLAIMS
Any claim for damaged, defective, or lost merchandise must be reported to E2Y within 48 hours of delivery via the online Damage Notification Form. All product must be thoroughly inspected for visible and concealed damage before the driver leaves your facility.
In order to file a claim, the driver must be notified at the time of delivery and take written documentation on the BOL along with photos of any loss or damage that occurred in transit. E2Y is not responsible for damage in transit and makes every commercially reasonable effort to pack with carrier-approved materials. All orders leave the E2Y warehouse intact and in perfect condition. E2Y insures all packages with the carrier for the wholesale purchase price. Photographs of the damaged piece(s) must support all damage claims. You agree to save packaging materials and product. You further agree not to cancel nor contest payment nor deduct from any invoice any amount due to E2Y as a result of a damage claim. Once the carrier-conducted investigation is concluded, we will contact you to resolve the issue. All replacements for transit damages require the carrier accepting the claim first.
Failure to fill out the online form within 48 hours of receipt of goods will result in a forfeit of compensation. The claims process goes through our Operations department and can take up to 30 days to be processed.
If you work with a receiving warehouse, you should advise them on our process.
If you use your or a third-party shipping account, E2Y is not responsible for replacing damages or filing any claims. If you pick up order(s) from the warehouse, E2Y will not accept your damage claim. Furthermore, if picking up yourself or utilizing your own carrier for pickup, the responsibility for the order transfers to the customer upon retrieval. You therefore waive your right to filing any claim: damages or missing product as this should be verified upon pickup. All pick ups from our warehouse are deemed as final sale.
MAP PRICING POLICY
E2Y maintains a strict MAP (Minimum Advertised Price) Policy for all its products. Any reseller publishing E2Y products in any media format (Online, Catalog, Email, Social Media, or any other format) must publish and sell those products at a final sales price, after discounts and promotions, at or above the price of the product published on www.etuhome.com. Failure to follow the MAP Policy will result in E2Y holding and/or canceling any pending orders and deactivating your account.
THIRD PARTY SELLING
E2Y prohibits selling its products on a third-party website, including but not limited to brand websites, Amazon, Google Shop, Instagram Shop, etc. In order to sell E2Y products on your website, you must receive written consent from E2Y.
COPYRIGHT
All of the designs, products and content within and any materials made available on the website are the sole property of E2Y. The website, designs, products, images and content within are protected by copyright and intellectual property law and may not be reproduced in any form without the express written consent of E2Y. You herby agree not to reprint, post, or copy (including electronic or digital scans) any photograph, sales materials, or product design without the advance, express written consent of E2Y. This includes using digital images for purposes of e-commerce.
INTELLECTUAL PROPERTY
Any and all Intellectual property right associated with this website including designs, products, images and content presented herein, and any inventive concepts, knowhow, publicity right, trademarks, trade-dress, Trade Secrets, Copyright and patents (including and patent-pending items) (collectively “Intellectual Property”) are the sole property of E2Y or third parties. Except as otherwise expressly authorized by E2Y, you may not copy, reproduce, modify, lease, loan, sell, create derivative works from, upload, transmit, or distribute the Intellectual Property of the website in any way without the express written consent of E2Y or the appropriate third party.
PRIVACY
Your privacy is important to us. To better protect that privacy, E2Y is providing this notice to explain how we collect, use and store data. The only data that we collect, use and store is information you affirmatively provide to us when placing an order by using the Order Form, or alternatively the Order Form found on the website and your exemption certificate. We do not collect data about you through the website nor do we use cookies or track IP addresses. While the information you provide will be maintained for a commercially reasonable time by E2Y for administrative and business purposes, your personally identifying information is never shared with any third party, other than (i) as required by law, (ii) to protect and defend the rights of E2Y and the website, (iii) as incident to a corporate sale, merger, reorganization, dissolution, bankruptcy or similar event, or (iv) in the event that a need arises to contact you in regard to an order, a question, a customer service related matter, or as may otherwise be required by law and only to the extent that such contact is required. Comments, suggestions or other communications sent by you to E2Y are deemed to be non-confidential. We have no obligation of any kind in relation to such comments, suggestions, or communications and are free to use or distribute them in any way, including in relation to the administration, update, or improvement of the website, without compensation to the author, sender, or any other party. By executing this agreement and placing an order, you signify your assent to this privacy provision. Should you have any privacy-related questions or concerns, you may contact E2Y at the contact information set forth on the home page of the website.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless, E2Y, its directors, officers, employees, assignees, and agents, and defend any action brought against same with respect to any claim, demand, cause or action, debt or liability, including reasonable attorneys’ fees, to the extent that such action is based upon a claim that: (i) if true, would constitute a breach of any of your agreements hereunder, and/or (ii) arises out of your negligence, willful misconduct, or other breach of the agreement.
JURISDICTION
This agreement has been entered into and shall be governed by the laws of the State of Georgia (without giving effect to its conflict of law provisions). All parties agree Georgia courts have jurisdiction.
SEVERABILITY
Each section of the agreement shall be deemed and construed as a separate and independent section, term or condition. Should any part or provision of the agreement be declared invalid by a court of competent jurisdiction, such invalidity shall in no way render invalid or unenforceable any other section, term or condition herein.
LEGAL FEES
You understand and agree that you are or your company is responsible for your own legal fees. If E2Y takes any action to enforce, defend or interpret this agreement and these terms and conditions, E2Y is entitled to recover from you, and you agree to pay, all reasonable attorneys’ fees and any costs whether in litigation or otherwise, in addition to any other relief at law or in equity to which E2Y may be entitled.
MODIFICATION
E2Y reserves the right to modify the terms and conditions contained herein. Clerical or computer errors are subject to correction. No action, omission or course of conduct shall constitute a waiver of any of the terms and conditions hereof, unless such waiver is specified in writing by E2Y and then, only to the extent specified.
DROPSHIP PROGRAM, TERMS AND CONDITIONS
Our dropship program is currently not accepting applications.
Qualifications
In order to qualify for the etúHOME Dropship Program, you must meet the below criteria:
- Must have a valid online web shop that fits the etúHOME brand
- Have a valid Tax ID and resale number
- Be located in the continental United States of America
By applying for a dropship account, you agree to the following:
MAP Policy
etúHOME maintains a strict MAP (Minimum Advertised Price) Policy for all its products. Any reseller publishing etúHOME products in any media format (Online, Catalog, Email, Social Media, or any other format) must publish and sell those products at a final sales price, after discounts and promotions, at or above the price of the product published on www.etuhome.com. Failure to follow the MAP Policy will result in the termination of this Dropship Agreement, and etúHOME reserves the right to hold and/or cancel any pending orders.
Customer Service and End User Agreement
You the Reseller are responsible for all customer service issues relating to order issues with the final recipient of goods. etúHOME will refer all questions or claims from the final recipient back to the Reseller. It is the responsibility of the Reseller to manage all communications with the final recipient of goods. Damage or Discrepancy Claims must be filed by the Reseller through the Damage Notification Form found on wholesale.etuhome.com.
Returns
etúHOME does not accept returns on Dropship Orders. Dropship Orders are a contract between the Reseller and the final recipient of goods. Returns must be shipped by the final recipient back to the Reseller's return address. Any Dropship returns shipped to any of etúHOME's locations or warehouses will be refused or shipped back to the end user's address at the Reseller’s expense.
Damages
Any claim for damaged, defective, or lost merchandise must be reported to E2Y within 48 hours of delivery via the online Damage Notification Form by the Reseller. All product must be thoroughly inspected for visible and concealed damage before the driver leaves your facility.
In order to file a claim, the driver must be notified at the time of delivery and take written documentation on the BOL along with photos of any loss or damage that occurred in transit. E2Y is not responsible for damage in transit and makes every commercially reasonable effort to pack with carrier-approved materials. All orders leave the E2Y warehouse intact and in perfect condition. E2Y insures all packages with the carrier for the wholesale purchase price. Photographs of the damaged piece(s) must support all damage claims. You agree to save packaging materials and product. You further agree not to cancel nor contest payment nor deduct from any invoice any amount due to E2Y as a result of a damage claim. Once the carrier-conducted investigation is concluded, we will contact you to resolve the issue.
Failure to fill out the online form within 48 hours of receipt of goods will result in a forfeit of compensation. The claims process goes through our Operations department and can take up to 30 days to be processed.
If you use your or a third-party shipping account, E2Y is not responsible for replacing damages or filing any claims. If you pick up order(s) from the warehouse, E2Y will not accept your damage claim.
Right of Refusal
etúHOME reserves the right to refuse or cancel any Dropship Order which it deems unfillable or with issue. The amount of the order plus any additional charges will be refunded back to the original payment method. It is the responsibility of the Reseller to communicate the cancellation or refusal back to the final recipient.
Shipping Address Requirements
All Dropship Orders must have a Ship-To Address that is different from any address owned or operated by the Reseller. The Dropship Program is not designed to allow Resellers to purchase goods for themselves or their businesses below the Wholesale Minimum Order Policy. Failure to follow this policy will result in the termination of the Dropship Agreement and deactivation of your account.
- etúHOME does not ship Dropship Orders to PO Box Addresses
- etúHOME does not ship Dropship Orders outside of the continental United States
- etúHOME cannot accommodate third party shipping accounts
Order Processing Policy
etúHOME will always work hard to process and ship Dropship Orders quickly and accurately. The standard expected ship window is 7-14 business days. Orders may take longer to process depending on the complexity of the order, inventory levels, and the current warehouse volume of shipments. During Holiday seasons, please expect additional delays due to order volumes.
Payment Policy
Dropship accounts require a valid credit card to be kept on file for efficient processing, as all orders must be prepaid in full at the time of order placement. All credit cards are immediately encrypted in our secure database. Failure to provide a valid credit card will result in your dropship orders being held for payment. You understand, by using our website portal and submitting an order, you are authorizing etúHOME to immediately take payment. Dropship orders are final sale and cannot be canceled nor changed once submitted.